Privacy Policy

FieldFlow — operated by S1 Solutions LLC · Last updated: June 11, 2026

FieldFlow is field-service management software for lawn care and outdoor service businesses. This policy explains what information we collect, how we use it, and the choices you have. It applies to fieldflow users (business owners and their crew members) and to customers of those businesses whose information is entered into FieldFlow.

Information We Collect

  • Account information — name, email address, and password (stored hashed) when you register. Optional passkey/Face ID credentials are stored as public keys only.
  • Business data you enter — customer names, service addresses, phone numbers, email addresses, job schedules, notes, pricing, invoices, expenses, and equipment records.
  • Location data — if you enable GPS features (route optimization, clock-in), your device's location is used to sort and track jobs. Location is used in-session and in time entries; we do not sell or share it.
  • Photos and files — receipts, job photos, and documents you upload are stored on secure cloud storage, organized per business.
  • Payment information — payments are processed by Stripe. Card numbers never touch our servers; we store only payment status, amounts, and Stripe transaction references.
  • Usage and log data — standard server logs (IP address, browser type, pages visited) and error logs used to keep the service running.

How We Use Information

  • To provide the service: scheduling, routing, invoicing, time tracking, and reporting.
  • To send transactional email (invoices, payment receipts, quotes, password resets) via SendGrid.
  • To process payments via Stripe and, where enabled, cryptocurrency payment providers.
  • To diagnose problems and improve the product.

We do not sell personal information. We do not use your business's customer list for advertising.

Emails to Your Customers

Invoices and quotes sent through FieldFlow include the recipient's email address and an unsubscribe link in every message. Recipients who unsubscribe will no longer receive billing emails from that business through FieldFlow, in accordance with CAN-SPAM.

Service Providers

We share data only with the providers needed to run the service:

  • Stripe — payment processing and subscriptions
  • SendGrid (Twilio) — transactional email delivery
  • DigitalOcean — application hosting, database, and file storage (US data centers)

Data Tenancy & Security

Each business's data is isolated per tenant. Access requires authentication; sessions use secure, HTTP-only cookies. Connections are encrypted with TLS. Uploaded files are stored under per-tenant keys with unguessable identifiers.

Data Retention & Deletion

We retain your data while your account is active. You may request export or deletion of your business's data at any time by emailing fieldflow@s1solutions.biz. We will delete or anonymize data within 30 days, except records we must keep for tax, accounting, or legal purposes.

Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information. To exercise these rights — including on behalf of a customer of a FieldFlow business — contact us at the email below. If you are a customer of a business that uses FieldFlow, that business controls your data; we process it on their behalf.

Children

FieldFlow is a business tool and is not directed at children under 13. We do not knowingly collect information from children.

Changes

We may update this policy from time to time. Material changes will be noted on this page with a new "last updated" date.

Contact

S1 Solutions LLC
fieldflow@s1solutions.biz